Question 1

Where can I purchase tickets?

Accepted Answer

All Niagara City Cruises tickets can be purchased online by selecting Book Now.

Tickets can also be purchased at our Ticket Plaza located at 5920 Niagara Parkway, Niagara Falls, Ontario, L2E 6X8 (look for the large white sails next to the Zipline to the Falls Tower).

Question 2

What is your refund policy?

Accepted Answer

Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty, or partnership cruises, or other experiences as indicated.

Question 3

How does timed ticketing work?

Accepted Answer

When booking tickets, guests will select the date and time slot that best suits their needs.

Guests are encouraged to arrive on time, just prior to or within their selected time slot.

Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

Question 4

Can I pay in U.S. currency?

Accepted Answer

Yes! We accept US Visa, and MasterCard cards online and in person. US cash is also accepted at our Ticket Plaza.

Question 5

Do I have to print out my tickets?

Accepted Answer

We encourage all guests to skip the printer and use our Mobile Ticketing which can be scanned directly from a smartphone.

Question 6

What methods of payment do you accept?

Accepted Answer

At our Ticket Plaza, we accept the following methods of payment:

Visa
MasterCard
Interac
Debit
Canadian and U.S. currency

If purchasing tickets online, the following methods of payment can be used:

Visa
Mastercard

Question 7

Do you offer any discounts for students or seniors?

Accepted Answer

Unfortunately, at this time we do not offer discounts for students and seniors. For groups of 20+, please contact groups@citycruisescanada.com for more details.

Question 8

Do you sell gift cards?

Accepted Answer

At this time, we do not sell or accept gift cards.

Question 9

I've purchased a ticket online but not received my e-Ticket, what now?

Accepted Answer

Please bring your booking confirmation number to the Ticket Plaza and one of our crew members will bring up your reservation.

Question 10

I have lost my ticket. Can it be replaced?

Accepted Answer

Yes. An e-Ticket can be replaced with the original booking confirmation number. Please visit our Ticket Plaza when you arrive.

Question 11

What types of tours & cruises are offered?

Accepted Answer

Niagara City Cruises offers two unique experiences:

Voyage To The Falls Boat Tour

Hop aboard to make your way to an experience no one ever forgets. Get up close and personal with the American Falls, Canadian Horseshoe Falls, and breathtaking Great Gorge – and the thundering roar, awesome power, and amazing mist that come along with these natural wonders.

Or ride after sunset for a light-mist experience (that’s still heavy on the magic) with the illumination of the Falls.

Learn More

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Falls Fireworks Cruise

There is nothing quite like the sight of exploding fireworks over the brink of Niagara Falls to make your trip a memorable one. Admire Niagara Falls at night aboard a 40-minute Falls Fireworks Cruise. This cruise offers a light-mist experience where you will take in the beauty of the illuminated falls before enjoying the fireworks above. See our Schedule Page for more details.

Learn More

Question 12

When does Niagara City Cruises sail?

Accepted Answer

Voyage to the Falls Schedule

Fall Fireworks Schedule

Question 13

Can I reserve a specific time for a Voyage to the Falls boat tour?

Accepted Answer

Yes. Voyage to the Falls boat tour tickets is Timed Entry Ticketing. Simply select a time slot that best suits your plans. Plan to arrive at or within your selected time slot.

Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

All groups require advanced reservations. Please email us at groups@citycruisescanada.com for more details.

Please find our full schedule here:

Voyage to the Falls Schedule

Fall Fireworks Schedule

Question 14

What is the difference between the Full Mist and Light Mist experience?

Accepted Answer

Before sunset, our Full Mist boat tour experience sails into the heart of the Canadian Horseshoe Falls. Our Light Mist experiences sail after sunset, and for safety reasons, the boat tour cruises to the outer edge of the Falls.

Question 15

What if there is bad weather?

Accepted Answer

We sail rain or shine! Guests will be provided with a recyclable poncho. Our vessels also have an enclosed viewing area.

If severe weather persists, tours may be cancelled or postponed until the weather clears.

Question 16

Do I have to pay for a poncho?

Accepted Answer

Our recyclable ponchos are complimentary and handed out to our guests just before boarding.

Question 17

Are your ponchos recyclable?

Accepted Answer

Yes, our complimentary ponchos are 100% recyclable.

Question 18

How long should I expect to be onsite?

Accepted Answer

We recommend budgeting an hour for your entire visit. This is fully dependent on guest traffic volumes and varies from person to person. Actual time may vary depending on business volumes, peak hours, etc.

Question 19

Are your vessels Transport Canada certified?

Accepted Answer

Yes. All Niagara City Cruises vessels are Transport Canada certified and inspected annually to adhere to strict safety regulations. All our Marine crew participate in regularly scheduled safety drills on each vessel.

Question 20

How do I get to Niagara City Cruises?

Accepted Answer

Niagara City Cruises is in the heart of Niagara Falls’ tourist district. Our address is 5920 Niagara Parkway, Niagara Falls, Ontario.

We are just a short walk away from the foot of Clifton Hill. For directions on Google Maps, click here.

Question 21

How do I get to the Niagara City Cruises Funicular?

Accepted Answer

Niagara City Cruises’ Funicular is located at the intersection of Niagara Parkway and Clifton Hill. For directions on Google Maps, click here.

Question 22

Where should I park?

Accepted Answer

Niagara City Cruises does not have an on-site parking lot.

However, there are several parking lot options provided by the Niagara Parks and surrounding businesses. A few parking options include:

Skywheel Lot – 4960 Clifton Hill, Niagara Falls, ON L2G 3N4

Fallsview Lot – 6650 Niagara Pkwy, Niagara Falls, ON L2E 6T2

Bird Kingdom Parking Lot – 5651 River Rd, Niagara Falls, ON L2E 7M7

Bender Street Public Parking – Bender Street, Niagara Falls, ON

Question 23

What is the closes Canadian Highways to Niagara City Cruises?

Accepted Answer

The closest Canadian highways to Niagara City Cruises are the Queen Elizabeth Way (QEW) and Highway 420.

Question 24

Where is the closest bus terminal?

Accepted Answer

The closest bus terminal is the GO Transit Bus Terminal located at 4269 Bridge Street, Niagara Falls, Ontario.

For more details, visit the GO Transit website.

Question 25

Where is the closest train station?

Accepted Answer

The closest train station is VIA Rail located at 4267 Bridge Street, Niagara Falls, Ontario.

For more details, visit the VIA Rail website.

Question 26

Do I need a passport to enter Canada?

Accepted Answer

For all inquiries regarding passport information or travel documents that are required to enter Canada, please visit the Canada Border Services Agency website.

Question 27

What is the closest airport?

Accepted Answer

The closest airport to our attraction is the Niagara Falls International Airport in Niagara Falls, New York, U.S.A. This airport is approximately a 30-minute drive.

The Buffalo International Airport is in Buffalo, New York, U.S.A., and is approximately a 45-minute drive.

The John C. Munro International Airport is in Hamilton Ontario, Canada, which is a 50-minute drive.

The Lester B. Pearson Toronto International Airport is in Toronto Ontario, Canada which is a 1.5-hour drive.

Question 28

What is the closes Canadian-U.S. Border crossing?

Accepted Answer

The closest border crossing to our attraction is the Rainbow Bridge, which is a two (2) minute drive to Niagara City Cruises.

Please visit the Canada Border Services Agency website to view other border crossings close to our attraction.

Question 29

What health and safety measures do you have in place?

Accepted Answer

The health and well-being of our guests and crew members is our number one priority. We have entry and boarding requirements which include:

Timed Ticketing Entry: To control passenger flow and manage guest capacity, timed ticketing entry is utilized. Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.
Safety Screening: All guests and personal items may be subject to screening.
Guests are permitted to bring a personal item. Personal items include a small purse or handbag, a small backpack, an infant diaper bag, or a camera bag.
Maximum dimensions are 17.8 x 38.1 x 40.6 centimeters (7x15x16 inches).
Restricted and dangerous articles are strictly prohibited. This includes but is not limited to; suitcases of any size, carry-on luggage, overnight bags, roller bags, briefcases, coolers, trunks, dangerous articles, and all other items that exceed the maximum dimensions for personal allowances.
Note that additional personal item allowance and entry restrictions may be imposed at entry without prior notice.
Outside food and beverage is not permitted.
All guests riding the boat require a ticket to board.
Our attraction is a smoke and vape-free environment. This includes tobacco, e-juice, and cannabis.

Niagara City Cruises reserves the right to modify its safety measures at any point without prior notice.

Question 30

Whare are the Niagara City Cruises hours of operation?

Accepted Answer

Our hours of operation vary depending on the day of your visit. Please visit our Schedule page for more information.

Voyage to the Falls Schedule

Fall Fireworks Schedule

Question 31

Are your boats wheelchair accessible?

Accepted Answer

Yes. Our attraction and boats are wheelchair accessible.

Question 32

Do you have wheelchair washrooms onsite?

Accepted Answer

Yes. There are two (2) wheelchair-accessible washrooms aboard our two (2) catamaran boats.

There are additional wheelchair-accessible washrooms on land in our Lower Landing area.

Question 33

Is smoking or vaping allowed on your property?

Accepted Answer

No. Smoking or vaping of any kind (tobacco, cannabis, or e-juice) is not permitted on our boats or anywhere on our property.

Question 34

Are infant strollers permitted on the attraction grounds and the boats?

Accepted Answer

Yes. Small to mid-size infant strollers are permitted.

Prior to boarding, there is a designated unsupervised area available to park strollers at your own discretion.

Infant strollers brought on board are not permitted on the upper observation deck for safety reasons. Strollers cannot be left unattended, and all personal belongings should be supervised accordingly.

Question 35

Is there a place to store my personal items?

Accepted Answer

No. We do not offer storage areas for personal items.

All personal items should never be left unattended during your visit.

At your discretion, infant strollers can be left at the designated unsupervised area prior to boarding.

Question 36

Can I bring my guide dog, service animal, or pet?

Accepted Answer

Niagara City Cruises welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises.

Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. When our crew members cannot easily identify that an animal is a service animal, they may ask for documentation from a regulated health professional that confirms the guest needs the service animal for reasons relating to their disability.

All other animals and pets are not permitted on Niagara City Cruises property.

Question 37

Can I bring in outside food and beverage?

Accepted Answer

Outside food and beverages are not permitted at our attraction.

While enjoying a spectacular view of the Falls, guests can enjoy a selection of drinks and casual food at our onsite Riverside Patio.

Question 38

Can I take photos?

Accepted Answer

Absolutely! We love seeing the amazing photos and videos are guests take. Be sure to use #InTheMist on social media to share your experience with us!

Please note that we only allow handheld cameras on site and do not permit any additional equipment with general admission.

Question 39

When is the best time to visit Niagara Falls, Canada?

Accepted Answer

The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open, and the weather is best.

Question 40

When are your peak times and hours?

Accepted Answer

Our peak times are on weekends, holidays, and throughout the summer season. Our peak hours are between 11:00 am – 6:00 pm.

If you are visiting in July and August, especially weekends/holidays, we do suggest coming before 11:00 am or after 6:00 pm for the best visitor experience.

Question 41

What should I wear?

Accepted Answer

A complimentary recyclable poncho is provided to each guest upon boarding.

Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara during the Spring and Fall.

During the summer months, a comfortable pair of walking shoes is highly recommended. Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5-10 degrees cooler by the water. Don’t forget the sunscreen!

We do encourage you to check the local weather before your visit. You can access local weather here.

Question 42

What types of accommodations are close to Niagara City Cruises?

Accepted Answer

There are many hotels, inns, bed and breakfasts, and hostels that are located close to Niagara City Cruises.

When looking for accommodations, the popular hotel areas close to Niagara City Cruises are the Fallsview District, Clifton Hill District, and Lundy’s Lane District.

Question 43

Do you have food and drinks available?

Accepted Answer

Yes. Our guests can enjoy a variety of drinks and food options at our Riverside Patio. After your boat cruise, relax on our patio, while soaking in the spectacular view of Niagara Falls.

Please note that outside food and beverages are not permitted at our attraction.

Question 44

Is there a location to purchase items?

Accepted Answer

Yes. We offer a selection of items, and souvenir keepsakes at the Retail area located in our Lower Landing.

Question 45

Do you have a lost and found?

Accepted Answer

Yes. Our Lost and Found is located in our Administrative Building in our Lower Landing. If you have lost an item, please see one of our on-site crew members. For further assistance, please contact our customer service department.

Have additional questions?